Click2Convert is growing and we're looking for a Joint Project & Account Manager to join our team.
The ideal candidate will be a confident communicator and natural organiser who thrives on delivering outstanding results for clients. You’ll have a passion for both client servicing and structured project management, with experience in a digital marketing agency environment. This is a hybrid role that sits across client relationship management and hands-on project delivery, making it perfect for someone who loves variety and responsibility in their daily workload.
Responsibilities
Client Account Management
- Act as the main day-to-day point of contact for our clients.
- Build strong, trusted relationships with clients through regular communication, transparency, and strategic input.
- Lead client calls and meetings, preparing agendas, decks, and contact reports.
- Prepare and deliver monthly marketing reports and performance commentary, ensuring accuracy and actionable insights.
- Support the Client Services Director with client onboarding and account development.
- Maintain up-to-date client WIP/status trackers and internal housekeeping documents.
- Help identify and propose growth opportunities, demonstrating commercial awareness of each account.
Project Management
- Own the end-to-end delivery of web projects (e.g., web builds, retainer work), ensuring they’re delivered on time, on budget, and to spec.
- Create and maintain project plans, timelines, and scoping docs.
- Schedule and run regular project catch-ups with both clients and internal teams.
- Work closely with internal teams (design, development, marketing, content) to brief in work, manage workflows, and prioritise deliverables.
- Monitor project scope and ensure clear documentation of requirements and deliverables.
- Follow up on actions from meetings and ensure all stakeholders remain aligned throughout the project lifecycle.
- Conduct UAT and post-deployment testing
Skills & Experience
- 3+ years in a digital agency in an account or project management role (ideally with crossover).
- Strong organisational and time management skills with the ability to manage multiple clients and projects concurrently.
- Comfortable using project management tools and client reporting platforms.
- Experience with digital marketing and web development processes.
- Excellent communication and interpersonal skills.
- Ability to manage stakeholders and maintain a calm, solutions-focused attitude under pressure.
- Hospitality marketing experience is a bonus, but not essential.
Enjoy company benefits.
Hybrid working.
To maintain a great work/life balance, we've invested in a hybrid working policy where you'll spend a few days in the office working collaboratively on our accounts, and the rest working from home.
Holiday allowance.
As well as all the Scottish bank holidays, you can look forward to 20 days of annual leave, and for every year you work here, we'll give you an extra day!
Private healthcare.
At Click, we care about our team's wellbeing so we offer private healthcare with AXA Health to ensure you have the right support for your healthcare needs.
Exclusive discounts & freebies.
Enjoy money-off vouchers for ASOS, Just Eat, Amazon and more with your very own Perkbox account where we will deposit points every month for you to spend however you'd like.
Ecologi partnership.
We're passionate about safeguarding the environment. That's why we've partnered with Ecologi, planting one tree for each team member per month - as well as ten trees for each new client.
Early finishes.
Get the weekend started early and enjoy an early finish at 5pm on Fridays with optional Fridays in the office to allow you to clock off and enjoy Friday drinks with the team.
Sound like the perfect role for you?
Get in touch with Jennifer@click2convert.com and submit your CV.
